Session 13: Public services shaped by citizens

Oct 13, 2026 | 11:30 AM - 12:30 PM
CC9

Description

This session will look at innovation in service delivery, focusing on new approaches for simpler, more proactive services, that anticipate citizens’ needs.

Presented by

Pierre Bouillon

France

Délégué interministériel à la transformation publique, DITP

https://www.linkedin.com/in/pierre-bouillon01/

Sabine Junginger

Northumbria University

Professor of Design & Vice Chancellor's Fellow

https://www.northumbria.ac.uk/about-us/our-staff/j/sabine-junginger/ https://www.linkedin.com/in/sabinejunginger/

Sarah Lister

United Nations Development Programme

Director of Governance

https://www.linkedin.com/in/sarah-lister-137a1260/

Tero Meltti

Finland

Director General, Public Governance Department, Ministry of Finance

https://www.linkedin.com/in/tero-meltti-9711a63b/

Onfa Vejjajiva

Thailand

Secretary General, Public Sector Development Commission

https://www.nesdc.go.th/en/about-nesdc/organizational-structure/nesdc_board/ms-onfa-vejjajiva/

Explore Suggested Sessions

Oct 12, 2026

9:15 AM - 9:30 AM

Session 13: Public services shaped by citizens

Oct 13, 2026 | 11:30 AM - 12:30 PM
CC9

CC9

Description

Presented by

Pierre Bouillon

France

Délégué interministériel à la transformation publique, DITP

Sabine Junginger

Northumbria University

Professor of Design & Vice Chancellor's Fellow

Sarah Lister

United Nations Development Programme

Director of Governance

Tero Meltti

Finland

Director General, Public Governance Department, Ministry of Finance

Onfa Vejjajiva

Thailand

Secretary General, Public Sector Development Commission

Explore Suggested Sessions

Session 1: Opening remarks

Session 2: Building trust and adapting democracies in a fast-changing world

Session 3: Taking my country to the cutting edge

Session 4: A new relationship between government and citizens

Terms and Conditions

Privacy Policy

Session 13: Public services shaped by citizens​

Oct 13, 2026 | 11:30 AM - 12:30 PMCC9

CC9

Description

Pierre Bouillon

France

Délégué interministériel à la transformation publique, DITP

Sabine Junginger

Northumbria University

Professor of Design & Vice Chancellor's Fellow

Sarah Lister

United Nations Development Programme

Director of Governance

Tero Meltti

Finland

Director General, Public Governance Department, Ministry of Finance

Onfa Vejjajiva

Thailand

Secretary General, Public Sector Development Commission

Session 1: Opening remarks

Session 2: Building trust and adapting democracies in a fast-changing world

Session 3: Taking my country to the cutting edge

Session 4: A new relationship between government and citizens​

Terms and Conditions

Privacy Policy

Session 13: Public services shaped by citizens

Oct 13, 2026 | 11:30 AM - 12:30 PM
CC9

Session 4: A new relationship between government and citizens