Evaluating Grievance Mechanism Effectiveness: Insights from Amader Kotha Helpline in Bangladesh’s RMG Sector
Feb 13, 2026 | 12:30 PM - 1:45 PM
Description
Organised by Primark, The Remedy Project, Amader Kotha Helpline led by Phulki, LRQA, and The Cahn Group
As global expectations around responsible business conduct and access to remedy continue to evolve, brands and suppliers are increasingly called upon to ensure that grievance mechanisms (GMs) in their supply chains are not only available but also effective. The Amader Kotha Helpline led by partners Phulki, LRQA, and The Cahn Group is a third-party GM operating across Bangladesh’s RMG sector and is supported by brands including Primark.
Together with The Remedy Project, Primark and the Amader Kotha Helpline partners have collaborated to evaluate the effectiveness of the Amader Kotha Helpline applying the UNGP effectiveness criteria to assess the GM’s performance. This session will present the approach to evaluation and early reflections.
More information and registration
