2024 OECD Global Forum on Building Trust and Reinforcing Democracy

Session 6: Unlocking citizen satisfaction with public services – Insights from the new OECD Recommendation on Human-centric Public Administrative Services

Oct 21, 2024 | 1:45 PM - 2:45 PM

Sala Marco Biagi

Description

(Sala Marco Biagi) Better informed citizens now expect public services to meet the standards that inclusive societies require and new technologies can provide. This session will explore successful government experiences in meeting people's expectations for quality, accessible and tailored services. From enhancing user experiences to transforming service delivery using AI, the session will provide cutting-edge insights and discuss how to implement the new OECD Recommendation on Human-centric Public Administrative Services.

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