You can reach the OECD Global Forum on Democracy team at GlobalForumDemocracy@oecd.org
Session 6: Unlocking citizen satisfaction with public services
Oct 21, 2024 | 1:45 PM - 2:45 PMSala Marco Biagi
Oct 21, 2024 | 1:45 PM - 2:45 PM
Sala Marco Biagi
Description
(Sala Marco Biagi)
Better informed citizens now expect quality, accessible public administrative services which meet the standards of inclusive societies. This session will explore successful government experiences in meeting people's expectations for quality, accessible and tailored services. From enhancing user experiences to transforming service delivery using AI, the session will provide cutting-edge insights and discuss how to implement the new OECD Recommendation on Human-centred Public Administrative Services.
