2024 OECD Global Forum on Building Trust and Reinforcing Democracy

Session 6: Unlocking citizen satisfaction with public services

Oct 21, 2024 | 1:45 PM - 2:45 PM

Auditorium Testori

Description

(Auditorium Testori, English/French interpretation, available via Livestream, Audience poll) Better informed citizens now expect quality, accessible public administrative services which meet the standards of inclusive societies. This session will explore successful government experiences in meeting people's expectations for quality, accessible and tailored services. From enhancing user experiences to transforming service delivery using AI, the session will provide cutting-edge insights and discuss how to implement the new OECD Recommendation on Human-centred Public Administrative Services.

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