Artificial Intelligence (AI) is rapidly reshaping public governance, offering unprecedented opportunities to enhance productivity, responsiveness, and accountability. For governments in Latin America and the Caribbean (LAC), AI represents a powerful lever to transform how institutions operate and deliver services. Yet, realising this potential requires more than isolated pilots—it demands solid digital foundations, coherent strategies, and inclusive, trustworthy implementation.
The region has made notable progress in laying these foundations. Most LAC countries have adopted national digital government strategies, enacted enabling legislation, and developed core platforms to modernise public administration. The OECD–IDB 2023 Digital Government Index confirms this momentum, across key dimensions such as digital-by-design, data-driven public sector, and user-driven services. However, the challenge ahead is to convert these digital foundations into tangible gains in government efficiency, service quality, and public trust.
This session will explore how governments in LAC are leveraging digital government and AI to make governments more agile and improve public services. It will be framed by the presentation of the OECD global report on Governing with AI which provides new evidence on adoption trends, strategic approaches, and emerging risks and opportunities across the region. The session will highlight ongoing efforts to strengthen government capabilities for the digital transition, showcase real-world applications of AI in government processes and public services, and discuss the challenges of scaling its use in a strategic and responsible manner.
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