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Sarah Rose
Ministry of Justice of the United Kingdom
Deputy Director, Digital Justice and Dispute Resolution Policy
Biography
Sarah Rose is Deputy Director for Digital Justice and Dispute Resolution Policy at the UK Ministry of Justice, where she leads work to improve access to justice through user-centred policy, digital innovation and dispute resolution reform. She has 20 years’ experience delivering transformation across justice policy, operations and digital services, bringing together government, judicial, operational and technology partners to improve outcomes for court and tribunal users.
Sarah’s current role focuses on improving how people resolve civil, family and tribunal disputes, including the development of digital justice services, the promotion of alternative dispute resolution, and working with the judiciary on the creation of governance frameworks that support effective and accessible online justice systems. She has led multidisciplinary teams spanning policy, service design, user research and digital delivery, with a strong focus on understanding user needs and translating insight into practical reform.
Before joining the Ministry of Justice Policy Group, Sarah held a range of senior operational roles in His Majesty’s Courts and Tribunals Service (HMCTS). As a service owner and reform leader, she was responsible for the design and delivery of major digital and organisational transformation programmes across criminal, civil, family and tribunal jurisdictions. Her work included developing future operating models, introducing new digital services and technologies to improve user experience while increasing efficiency and effectiveness across the justice system.
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