Description
Please note there will be no interpretation during this session
This breakout session will explore the rapidly evolving role of digital technologies, data and artificial intelligence in transforming justice service delivery and how these tools can be scaled beyond pilots. It will highlight emerging evidence and country practices on using technology to improve responsiveness, accessibility and outcomes, streamline processes across the justice journey, strengthen case management, triage and dispute resolution, and reduce administrative burdens so that justice professionals can focus on more complex work. The discussion will address the institutional, operational and governance conditions required for sustained transformation, including interoperable and high-quality data, redesigned workflows, workforce capabilities, clear accountability and meaningful human oversight. Particular attention will be given to responsiveness to people and businesses that increasingly use AI to inform or shape their communications with the justice system.
