Digital Government and the use of Artificial Intelligence to enhance government productivity and public service delivery

Nov 10, 2025 | 10:45 AM - 11:45 AM
Main Room

Good Governance Public Private Partnership Artificial Intelligence Infrastructure

Description

The digital transformation is driving efforts to enhance the efficiency and effectiveness of public sector operations, including the delivery of proactive and personalised public services. In an era where governments are expected to do more with less, digital government policies are providing solutions to deliver faster and better services. The OECD Digital Government Index for LAC and the report “The Strategic and Responsible Use of Artificial Intelligence in the Public Sector of Latin America and the Caribbean” show that countries are leveraging digital technologies and AI across the public sector but require more solid efforts to enable more productive and efficient governments. For example, the DGI LAC indicates that countries are lagging in the development of common building blocks for a more integrated and efficient digital transformation. This includes key digital public infrastructure, such as digital identity and data sharing systems, that break down institutional siloes and enable the delivery of integrated services. Furthermore, to establish strong enablers and safeguards that promote adoption while ensuring its safe, secure, and trustworthy use by public institutions, including targeted actions to reduce digital divides and ensure that no one is left behind in the digital transition. This session will explore how governments are leveraging digital government, including AI, to reshape the way public institutions operate and serve citizens. It will present ongoing efforts to strengthen government capabilities for the digital transition, real-world applications of AI in governments in LAC, and the challenges for its strategic and responsible use.