OECD International Conference - The Consumer Marketplace of the Future

The Role of Online Marketplaces in Protecting and Empowering Digital Consumers

Jun 15, 2021 | 12:25 PM - 2:00 PM


This second part of the discussion will focus on consumer transactions via online marketplaces, including social media and peer platforms. It will recall the types of platforms identified in the OECD’s 2019 publication on online platforms and will explore the benefits marketplaces bring consumers, as well as their role and responsibility in protecting consumers from issues such as unsafe products, scams and unfair and misleading conduct, drawing on a recent OECD policy note on the topic. Panellists will consider the challenges online marketplaces face in detecting and deterring such conduct, as well as initiatives from online marketplaces themselves to enhance protections for their customers.

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