OECD International Conference - The Consumer Marketplace of the Future


Monique Goyens

European Consumer Organisation (BEUC)

Director General


As Director General of BEUC, Monique represents 45 independent national consumer associations in 32 European countries, acting as a strong consumer voice in Brussels, ensuring that consumer interests are given weight in the development of policies and raising the visibility and effectiveness of the consumer movement through lobbying EU institutions and media contacts. As a consumer expert and advocate, and on behalf of BEUC, Monique is a member of the EU Platform on Sustainable Finance and of the Euro Retail Payments Board. She is Vice-Chair of the European Advisory Board of the Open Society Foundations. She is also a member of the Advisory Group on Noncommunicable Diseases of WHO-Region Europe. Since March 2021 she is a member of the Consumer Policy Advisory Group, DG Justice. Previously, she was a member of the expert group on “Online Disinformation” (2018), of the expert group on “trade agreements” (2018-2019), the EU High Level Forum for the Capital Market Union (2020) and sub-group on Artificial Intelligence, Connected Products and other new Challenges in Product Safety (2020). In her capacity as BEUC Director General, Monique is currently EU co-chair of the Transatlantic Consumer Dialogue (TACD) a network of EU and US consumer organisations, and she also represents BEUC at Consumers International, the international consumer organisation. Apart from championing consumer’ rights, Monique’s passions/challenges are her family & cooking for friends.

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