Workshop on A People-Centred Approach to Administrative Justice: How to Simplify and Support the Journey
Oct 8, 2024 | 1:30 PM - 4:30 PMQuebec Room
Oct 8, 2024 | 1:30 PM - 4:30 PM
Quebec Room
Description
Moderated by: Justice Canada, United States Department of Justice
Promoting a people-centred approach to administrative justice is crucial to provide access to justice for all and ensure effective, accountable, and transparent governance. Global data shows that 19%, or almost one in five of the most common justice problems that people face is related to accessing public services. Administrative justice represents a key avenue for people to interact with the state and resolve disputes on basic entitlements and benefits that are vital to their well-being. As such, administrative justice systems tend to be at the frontline of state delivery of services and raise critical questions related to redistribution, inclusion, and fairness.
This technical workshop will focus on the mismatch between administrative justice as it is currently organized, and what would be needed for the relevant institutions to become better at solving people’s justice problems. It will highlight cross-cutting themes including legal regulation, simplification of processes, the promise of technological interventions, and the relationship between administrative justice and citizen trust in government and democratic institutions.
The workshop will be grounded in the administrative justice-seeker’s journey, from awareness and knowledge of the available programs, services, and processes; to efforts to claim or use these benefits/services; to accessing resolution mechanisms when disputes arise. Recognising the varied justice ecosystems and different approaches to administrative justice throughout the world, participants at this technical workshop will be invited to share challenges and innovative strategies with which they have experienced. Through this interactive model, the workshop will unearth promising solutions that can help to reduce challenges, make government programs and services fairer and more accessible, and support the effective resolution of administrative justice problems for all.
