Description
Digitisation is transforming retail banking. FinTech and BigTech firms are redefining payments, lending, and deposits – unbundling traditional models and opening new pathways for innovation and competition. Yet, many of these new entrants depend on partnerships with established banks, blurring the line between competition and co-operation, and potentially entrenching existing market power. At the same time, BigTech’s data advantages and ecosystem reach raise concerns about leveraging dominance from digital markets into financial services. This session examines how technology is reshaping competition in banking – where innovation meets regulation – and how policy can ensure markets remain open, contestable and resilient.

